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Last updated: September 27, 2026

Need help? Email [email protected]. We usually reply within 2 business days.

How do credits work?

Each AI trend costs 1 credit (outfits cost 2), shown before you start. Plans give credits every day (reset at midnight UTC); packs give credits that never expire. Your balance is at the top right of the Trends tab.

My trend failed. Did I lose my credit?

No. If a trend fails, its credits are returned automatically.

How do I restore my purchases on a new iPhone?

Open Trends › the credits counter › Restore purchases, signed in with the same Apple ID you bought with.

How do I cancel my plan?

In the app: Settings › Manage subscription. Or on your iPhone: Settings › your name › Subscriptions › Photy. You keep your plan until the end of the period you paid for.

How do I get a refund?

Purchases are handled by Apple: request a refund at reportaproblem.apple.com.

Are my photos private?

The booth, film looks, editor and Beauty work only on your iPhone. For AI trends, the photo you choose is sent to create your result and deleted right after; results are deleted from our servers after 7 days. See our Privacy Policy.

How do I delete my account?

In the app: Settings › Delete account. Photos in the app's gallery stay on your iPhone.

Something looks wrong with a result.

Use the flag button on the result to report it, or email us.

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